Exchange and Refund policy
Order Cancellation and Modification:
- Customers may only modify or cancel an order if it is not yet ready. Otherwise, the customer is responsible for not making any changes and will also be responsible for shipping costs if the order is not received or is returned.
- If the requested products are unavailable, Lami reserves the right to modify the order and notify the customer. In this case, the customer has the right to accept the modification or receive a refund if prepaid. If the customer does not respond within 24 hours of accepting the modification, Lami reserves the right to modify and ship the order without incurring any liability.
- Lami reserves the right to change the shipping company at the customer's request, based on the best delivery company for the customer's location, according to the information and data available to the store. The customer will not incur any additional charges.
- The customer is responsible for the delivery fees for orders canceled by them if they have been shipped and not received, or for orders returned to the store after being handed over to the shipping company.
- We guarantee the fastest possible delivery of products. However, if the customer chooses not to receive the order or does not respond to the shipping company, they will be responsible for a return shipping fee of 2 SAR.
Exchange and Return:
All Amy products are for personal use only. For your safety and to ensure your complete satisfaction, we allow the exchange or return of any product according to the following policies:
- Customers have the right to exchange or return any of our products within 7 days of receiving their order, provided the products are in the same condition and packaging as when received.
- The new product will be shipped after we receive the exchanged product from the shipping company and verify its condition.
- If delivery was free because the customer's order exceeded the free delivery limit and the total order falls below it, the customer will be responsible for the delivery fee.
- The exchange process begins after you contact customer service via email at or WhatsApp at +96898813266. The new product will be shipped after we receive the exchanged product from the shipping company and verify its condition.
The return process will be completed after you contact customer service via email or via WhatsApp +96898813266. The amount will be refunded according to the applicable policy after we receive the product from the shipping company and verify its condition.